Frequently asked questions
How do I find a product?
Use Search to find a doll, outfit or accessory. On a collection page, filter by price, available size or doll features. Open a product to read its details and see all images.
How do I choose a size or other option?
Choose each available option on the product page before adding the item to your bag. Your selected options and price appear in the bag and order details.
Can I change my bag?
Open your bag to update quantities or remove items. Select Update cart after changing a quantity. The total updates before checkout.
How does the wish list work?
Select Save to wish list on a product card, then open Wish list to view your selections. The list is saved in this browser; using a different browser or clearing browser storage can remove it.
Where can I see my order?
Open Order status and enter your order number and billing email. If you placed the order with an account, you can also view it under My account.
How can I contact the store?
Use the customer service form and include the product or order number in your message. Your request is saved for the store team to review.
How do I request a return?
Open Returns and enter the order number, billing email and the items you would like reviewed. Sending a request does not approve a return or issue a refund.
Will checkout charge me during testing?
The checkout is currently in payment simulation mode. No payment is collected and test orders are not shipped.